Πολιτική Απορρήτου – privacy policy
At CALY APPAREL, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order, create an account, or contact us, we may collect personal information including your name, email address, phone number, billing address, shipping address, and any information you choose to provide.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Manage your account
- Communicate with you regarding orders, products, and services
- Improve our website and customer experience
- Comply with legal obligations
Payment Information
Payments are processed through secure third-party payment providers. CALY APPAREL does not store full payment card details on its servers.
Sharing of Information
Your information may be shared only with trusted service providers when necessary to process orders, deliver products, process payments, or comply with legal obligations.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You may choose to disable cookies through your browser settings.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact information provided on our website.
Updates to This Policy
CALY APPAREL may update this Privacy Policy from time to time. Any changes will be posted on this page.
Acceptance of Terms
By using our website, you agree to the terms of this Privacy Policy.
Συχνές Ερωτήσεις – FAQ
Shipping
Q: How long does it take to receive my order?
A: Orders are usually processed within 3–5 business days. You will receive a confirmation email once your order has been shipped.
Q: Which courier companies do you work with?
A: All orders are shipped via BOX NOW and ACS, two of the most reliable and widely used courier services in Cyprus.
Q: Do you ship internationally?
A: At the moment, we only ship within Cyprus. However, we are actively working on expanding to international shipping in the future.
Returns & Exchanges
Q: Can I return my order?
A: Yes, we accept returns within 7 days of receiving your order. Items must be unworn, unused, and in their original condition.
Q: How do I request a return?
A: Please contact us via our contact page or Instagram before sending any items back.
Q: Who pays for return shipping costs?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Q: Do you offer exchanges?
A: Yes, we offer exchanges for different sizes or items, subject to availability. Return shipping costs are the responsibility of the customer.
Q: How are refunds processed?
A: Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original payment method.
Q: Are all items eligible for return?
A: Returns that do not meet our conditions may not be accepted. Sale or discounted items may be non-refundable unless faulty.
Products
Q: Do your clothes fit true to size?
A: Yes! Each product page includes a size guide to help you choose the perfect fit.
Q: How durable are the clothes and how long do they last?
A: The clothes are durable when the care instructions are properly followed. To best preserve their quality, we recommend:
– Washing by hand or in the washing machine at 30°C, always inside out.
– Ironing only on the reverse side or with a protective cloth.
– Do not use a tumble dryer.
– Drying in the shade.