Privacy Policy – CALY APPAREL
At CALY APPAREL, we respect your privacy and are committed to protecting your personal data.
Information We Collect
When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and any other information you choose to provide.
How We Use Your Information
We use your information for:
Processing and fulfilling your orders
Providing customer support
Managing your account
Communicating with you regarding orders, products, and services
Improving our website and user experience
Complying with legal obligations
Payment Information
Payments are processed through secure third-party payment providers. CALY APPAREL does not store complete credit or debit card details on its servers.
Sharing of Information
Your information may only be shared with trusted service providers when necessary for order processing, product delivery, payment processing, or compliance with legal obligations
Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your experience. You can disable cookies through your browser settings
Data Security
We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or misuse
Contact
If you have any questions regarding this Privacy Policy or your personal data, you can contact us through the contact details provided on our website
Changes to the Privacy Policy
CALY APPAREL may update this Privacy Policy from time to time. Any changes will be published on this page
Final Acceptance
By using our website, you agree to the terms of this Privacy Policy
Frequently Asked Questions (FAQ)
Shipping
Q: Which courier companies do you work with?
A: All orders are shipped via BOX NOW and ACS, two of the most reliable and widely used courier services in Cyprus.
Q: How long does it take to receive my order?
A: Orders are usually processed within 3–5 business days. You will receive a confirmation email once your order has been shipped.
Q: Do you ship internationally?
A: At the moment, we only offer shipping within Cyprus. However, we are working towards expanding our shipping services internationally in the future.
Returns & Exchanges
Q: Can I return my order?
A: Yes, we accept returns within 7 days of receiving your order. Products must be unworn, unused, and in their original condition.
Q: How can I request a return?
A: Please contact us through our contact page or via Instagram before sending any product back.
Q: Who pays for return shipping costs?
A: Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item has been sent.
Q: Do you offer product exchanges?
A: Yes, we offer exchanges for different sizes or products, depending on availability. Return shipping costs are the responsibility of the customer.
Q: How are refunds processed?
A: Once we receive and inspect your return, we will notify you. Approved refunds will be issued to the original payment method.
Q: Are all products eligible for returns?
A: Returns that do not meet our requirements may not be accepted. Discounted or sale items may not be eligible for return, unless they are defective.
Products
Q: Are your clothes true to size?
A: Yes! Each product page includes a size guide to help you choose the correct size.
Q: Are the prints durable? How long do they last?
A: Yes! The prints are highly durable and can last for a long time, as long as the proper care instructions are followed:
Wash at 30°C or hand wash.
Wash inside out to reduce friction on the print.
Do not use a tumble dryer.
Allow the garment to dry naturally, preferably in the shade and away from direct sunlight.
Never iron directly on the print. Iron on the reverse side and avoid prolonged heat exposure.
With proper care, the print will remain in excellent condition for many years.