🚚 Shipping
Q: How long does it take to receive my order?
A: Orders are usually processed within 3–5 business days. You will receive a confirmation email once your order has been shipped.
Q: Which courier companies do you work with?
A: All orders are shipped via BOX NOW and ACS, two of the most reliable and widely used courier services in Cyprus.
Q: Do you ship internationally?
A: At the moment, we only ship within Cyprus. However, we are actively working on expanding to international shipping in the future.
🔁 Returns & Exchanges
Q: Can I return my order?
A: Yes, we accept returns within 7 days of receiving your order. Items must be unworn, unused, and in their original condition.
Q: How do I request a return?
A: Please contact us via our contact page or Instagram before sending any items back.
Q: Who pays for return shipping costs?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Q: Do you offer exchanges?
A: Yes, we offer exchanges for different sizes or items, subject to availability. Return shipping costs are the responsibility of the customer.
Q: How are refunds processed?
A: Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original payment method.
Q: Are all items eligible for return?
A: Returns that do not meet our conditions may not be accepted. Sale or discounted items may be non-refundable unless faulty.
👕 Products
Q: Do your clothes fit true to size?
A: Yes! Each product page includes a size guide to help you choose the perfect fit.
Q: How durable are the clothes and how long do they last?
A: The clothes are durable when the care instructions are properly followed. To best preserve their quality, we recommend:
– Washing by hand or in the washing machine at 30°C, always inside out.
– Ironing only on the reverse side or with a protective cloth.
– Do not use a tumble dryer.
– Drying in the shade.
